Warranty

At Kossie Tienne, we proudly uphold the superior quality of our merchandise. Each piece of jewelry is meticulously crafted, with unwavering attention to detail, and subjected to rigorous quality assessments to ensure robustness and longevity.

Warranty Coverage:

We extend a 6-month warranty against defects in materials and workmanship from the date of purchase. This warranty encompasses manufacturing imperfections but does not encompass damages resulting from mishandling, accidents, or regular wear and tear.

 

Care Instructions:

Adhering to proper care practices is imperative to preserve the allure and structural integrity of your jewelry. For comprehensive care guidelines, kindly refer to our dedicated Care Instruction Page, where you can access detailed instructions on how to maintain the pristine condition of your jewelry for years to come.

 

Procedure for Warranty Claims:

Should you believe your jewelry to be covered under warranty due to a manufacturing defect, please reach out to us with your proof of purchase and a thorough description of the issue. Our esteemed customer service team stands ready to facilitate your warranty claim with utmost efficiency and professionalism.

We extend our sincere gratitude for choosing Kossie Tienne. Your confidence in our products is deeply valued, and we remain steadfast in our commitment to delivering unparalleled quality and service.

 

Faulty Items:

In the unlikely event of receiving a faulty item, kindly direct your correspondence to hello@kossietienne.com.au within 30 days of the item(s) delivery, including the following details:

• Your order number
• Identification of the damaged item
• A comprehensive description of the issue
• Accompanying photographic evidence"