Free Shipping on Orders Above $100
Orders & shipping
How do I return my order?
If you wish to return your order, please contact our customer service team. Returns are not accepted for sale items due to change of mind, except for resizing needs, for which a credit voucher will be provided. Take the parcel to your local post office for shipping and obtain an official shipping label over the counter. For any questions regarding the return process, please reach out to our customer service team for assistance. While we hope you are completely satisfied with your purchase, if not, we are here to assist you.
Please note: We do not cover return shipping costs, customs charges, or government taxes. You will be responsible for these expenses.
Are there any shipping costs?
Australia Domestic Shipping Options
Standard Shipping:
- Estimated delivery time: 5-7 business days
- Cost: Complimentary for orders exceeding $100; otherwise $9
Express Shipping:
Estimated delivery time: 2-3 business days
Cost: Complimentary for orders exceeding $300; otherwise $14
International Shipping
-We offer international shipping to select countries.
- Estimated delivery time and costs will vary based on the destination.
- Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalised recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
Size Guide
How can I ensure I select the correct size?
You may avail yourself of our comprehensive size guide, readily accessible on our website, to ensure an ideal match tailored precisely to your specifications and preferences.